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Kuwait Transcontinental Shipping
Co. W.L.L (KTS) is a service organisation. The service
we offer to our Principals and customers is our 'product'.
At KTS, our goal is to go beyond satisfying the requirements
and expectations of our Principals.
At all levels of the KTS organisation, our aim is to fulfil
this goal. We constantly adhere to the "KTS spirit"
which is the special standard of behaviour set by the
Management and staff, which can be seen in our attitude
towards our Principals, our clients and each other. We
must all strive together as a team to ensure that our
processes, activities, offices, publications and equipment
are as perfect as possible. The quality of our behaviour,
our performance, our written documents and our equipment
reflect the quality of our organisation. Our personnel
regularly review their behaviour, performance and their
written procedures to constantly improve the service delivered
to our Principals.
We all know that we are not infallible, but we also know
that the future of our organisation lies in constantly
re-evaluating and improving our behaviour, services and
equipment. We will monitor, review and analyse our quality
objectives at planned intervals.
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The
Quality System Manuals describe the quality of our
organisation,
as well as the activities and performance. The Quality
System Manuals, as a minimum, fulfil the requirements
of ISO 9001: 2000. All personnel are aware of the
services offered by KTS, described in our corporate
literature.
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Our personnel know the Quality that KTS stands for and
adhere to this policy. We all know what is expected of
us in our positions and we will use all our skills to
achieve this. At KTS, all personnel are able to react
and give constructive recommendations to continuously
improve the services offered to our Principals. We must
keep improving in order to maintain the quality of service
offered by KTS.
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