TQM

QUALITY POLICY

Kuwait Transcontinental Shipping Co. W.L.L (KTS) is a service organisation. The service we offer to our Principals and customers is our 'product'. At KTS, our goal is to go beyond satisfying the requirements and expectations of our Principals.

At all levels of the KTS organisation, our aim is to fulfil this goal. We constantly adhere to the "KTS spirit" which is the special standard of behaviour set by the Management and staff, which can be seen in our attitude towards our Principals, our clients and each other. We must all strive together as a team to ensure that our processes, activities, offices, publications and equipment are as perfect as possible. The quality of our behaviour, our performance, our written documents and our equipment reflect the quality of our organisation. Our personnel regularly review their behaviour, performance and their written procedures to constantly improve the service delivered to our Principals.

We all know that we are not infallible, but we also know that the future of our organisation lies in constantly re-evaluating and improving our behaviour, services and equipment. We will monitor, review and analyse our quality objectives at planned intervals.

TQM - Health & Safety

KTS' prime objective is to provide a quality service whilst giving paramount focus to safety of its employees, environment and properties. While obliged to comply with all minimum requirements mandated by law, KTS strives to surpass local industry-wide standards as a means of achieving excellence in safety performance. KTS is the pioneering shipping and Logistics company in Kuwait to have safety features covering its activity.

KTS is committed to promote a safety culture, a commitment in which all our employees share. KTS requires ALL its contractors to conduct their activities in line with our HSE policy. We pursue an aim of 'zero' harm to people, property and environment.

KTS business practices and working environment aims to provide a Healthy, Safe, Secure and Environmentally sustainable workplace via a well focused HSSE guidance system.

Some of the key features are:

Personal Protective equipment.
Accident and incident recording process to monitor Lost Time Injury[LTI] and Total Recordable Incidents[TRI].
Risk analysis and preventive measures.
Transparency of our safety performance to our principals.
Safety policies & procedures that are designed to promote safety, aiming toward complete elimination of accidents, injuries and property damage.